Cornerstone Appoints New Executives to Drive Operational Excellence and Elevate the Customer Experience
London — Aug. 10, 2020 — Cornerstone OnDemand (NASDAQ: CSOD), a global leader in people development solutions, today announced it has welcomed two new executives to drive strategic alignment across the organisation and advance the company’s customer-centric approach. Theresa Damato has been named Chief of Staff, and Karen Williams is now the Senior Vice President (SVP) of Customer Support and Services. These two appointments come at a pivotal time for the company as it embarks on a period of transformation to help organisations adapt to a new world of work that requires continuous people development and rapid organisational agility.
Damato will play a fundamental role in aligning the organisation’s vision, strategy and operating plan. By working cross-functionally with the company’s leadership and board of directors, she will ensure Cornerstone continues to meet the needs of organisations around the world. As the former Chief Marketing Officer at Saba Software with over 20 years of experience in technology marketing and business development, Damato brings her passion for operational excellence to this new role.
Williams will develop a new centre of excellence for customer care including global support and professional services, which will capitalise on her proven track record for creating cultures of customer centricity and customer success. With over 25 years of experience in enterprise technology, product strategy and customer support with organisations such as IBM, Williams most recently served as Executive Vice President at Saba Software, where she integrated customer success into product development and served as Chair of the Board for United Way East Ottawa.
Both executives’ expertise in optimising the customer experience, combined with their backgrounds in bringing to market world-class enterprise technology products, secured their appointments to the Cornerstone executive leadership team. Both will report directly to Phil Saunders, CEO of Cornerstone.
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“These two inspiring leaders have a proven track record of leading incredibly effective teams, and I am excited to continue working with them in their new executive roles at Cornerstone,” said Phil Saunders, CEO, Cornerstone. “As we look toward the future of this company, the dual knowledge of people development technology and the customer experience that these leaders bring will ensure we deliver the tools companies need to continuously develop their people and enable organisational agility.”
“I’m excited to join such a distinguished executive leadership team and work alongside Phil as we continue to deliver on the vision and mission of Cornerstone,” said Theresa Damato, Chief of Staff, Cornerstone. “By synergising value creation efforts across the organisation and continuously identifying areas of improvement, we’ll ensure Cornerstone continues to be a world-class partner to HR leaders and help organisations successfully navigate the ever-evolving world of work.”
“In my new role, I am honoured to help represent the voice of our customers,” said Karen Williams, SVP of Customer Support and Services, Cornerstone. “With our new centre of excellence for customer care, we can greatly enhance how Cornerstone delivers its tools and services to help organisations and employees be their best.”
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organisations the technology, content, expertise, and specialised focus to help them realise the potential of their people. Featuring comprehensive recruiting, personalised learning, modern training content, development-driven performance management, and holistic employee data management and insights, Cornerstone’s people development solutions are used by approximately 6,300 customers of all sizes, spanning more than 75 million users across over 180 countries and nearly 50 languages. Learn more at www.cornerstoneondemand.co.uk
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