“Configuring a cloud-based HR solution, adapting it to our processes and taking ultimate responsibility for the solution was a new experience for us.”
Bonn has established itself as an important location for the United Nations and, in particular, the heart of the struggle against climate change. That’s because Bonn is home to the UN Climate Secretariat (UNFCCC). The organisation was founded following the Earth Summit in Rio de Janeiro in 1992 and started out with a mere handful of employees. Today, it employs 500 people from over 100 different countries. This rapid growth created a need to transform human resource management and adapt to new challenges and requirements.
At the Paris Climate Change Conference in 2015, the UNFCCC set itself more ambitious goals. In order to work towards these goals administrative hurdles in HR needed to be removed and central processes needed to be automated and simplified. “Until now, our HR management tended to be reactive and focused on administrative processes. This has prevented us from adopting a strategic approach to HR”, explains Niels Lohmann, Talent Manager and Head of HR Learning and Performance at the UNFCCC. “In particular, we lacked a systematic approach, efficiency and transparency, as well as engagement with our managers in the Learning and Performance domain”. In response, the UNFCCC increased its investment in talent management to boost the HR department’s efficiency, create leeway for employees to offer a better service, and support managers with more targeted interventions.
Through process optimisation and adapting HR to the organisation’s strategic objectives, the UNFCCC’s appeal as an employer would increase. On one hand, the existing team would identify more with the organisation, while on the other hand, this would enable the organisation to attract the very best candidates in the long term with a strong employer brand.
With this in mind, the UNFCCC opted for Cornerstone OnDemand’s talent management solution for its Learning and Performance Management area. “From the very beginning, we wanted to implement a cloud-based system to gradually bundle our HR processes and allow us to regularly update them with little time and effort”, explains Lohmann. “In addition, we wanted processes to be simpler, automated and more intuitive for everyone”. As data security is a major priority at the UN, the UNFCCC places as much importance on transparency in handling data as it does on its talent management provider’s reliability and sustainability. Cornerstone won over the UNFCCC as a transparent service provider that doesn’t just offer an organically developed system solution; it also guarantees comprehensive data security thanks to its various certifications and infrastructure.
In March 2012, the new system was rolled out for Learning, followed by the roll-out for Performance Management.