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Cancelling classrooms and empowering learner experiences online

Nestlé

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Nestlé is the largest and most renowned global food and beverage company in the world but once the pandemic hit, much like everyone else, everything had to change — and fast.

Operating in more than 80 countries worldwide with a training programme that was primarily classroom based, Nestlé needed to move all learning online, virtually overnight, to make learning accessible for everyone working from home. It also required a way to deliver structured and clear learning paths to its people to meet both learners’ and business needs. In addition, Nestlé wished to use this opportunity to encourage its people to take ownership of their development and career paths.

Nestlé is also responsible for the employee training of its partners licensed to sell popular coffee labels, such as Starbucks concession holders, so it was necessary for these partners to be able to access learning in the same way as Nestlé employees.

"With the help of Cornerstone, we’ve been able to not only move all operations online seamlessly, but we’ve also convinced others of the benefits and online learning is here to stay! Getting our people to engage more in training has always been difficult but now they can really take the reins and direct their development themselves."
Joanne Rossouw
Head of Digital Learning, Nestlé

Why Cornerstone?

Nestlé turned to its iLearn platform and Cornerstone OnDemand to help structure existing content, introducing learning playlists and creating academies to accelerate the digital learning process and the move online. With the help of Cornerstone, Nestlé was able to effectively roll out learning content services on a much wider scale than previously available. Nestlé also implemented the Cornerstone mobile app to ensure that all employees had easy access to learning. With many juggling childcare, home schooling and other key commitments, this offering guaranteed that learning could be conducted anywhere, at any time.

Partners across popular coffee labels also needed to have access to learning fundamentals, as well as soft skills training such as how to become a great barista. Nestlé was able to harness the power of Cornerstone’s Extended Enterprise and Create offerings to guarantee learning was as easily accessible for non-Nestlé employees.

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