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Cornerstone OnDemand’s New Observation Checklist Offers Innovative Approach to Evaluating Real-Time Performance

Cornerstone among the only talent management solutions to help organizations observe and measure employee competencies and performance on the fly and in the field

Santa Monica, Calif. September 16, 2010 – The ability to manage performance in industries such as healthcare, manufacturing and education can be a difficult task, especially when it comes to roles where employee performance is best monitored in real time and in relation to a very specific set of skills or competencies. With this in mind, Cornerstone OnDemand is adding an innovative new feature set to its comprehensive learning and talent management software solution: Observation Checklist. The company will showcase Observation Checklist and other new software enhancements at this month’s HR Technology Conference & Expo, scheduled for September 29-30 at Chicago’s McCormick Place (booth no. 334).

Designed in collaboration with Cornerstone clients, Observation Checklist takes a fresh approach to evaluating performance by enabling organizations to assess and record an employee’s skills and competencies while directly observing specific activities in the field. Automating what was once an inefficient, paper-based process can also make it easier to track and validate proficiency in specific skills, as well as gain insight into competency levels across an organization.

“Our top priorities are to deliver exceptional patient care, heighten patient satisfaction, increase patient safety and comply with standards for accreditation,” said Jeanne Bonzon, Director of Learning and Development for BJC HealthCare, which has 26,000 employees across 13 hospitals and multiple community health locations in the greater St. Louis area. “We plan to integrate Cornerstone’s Observation Checklist module into our training and development process so that our administrators and managers can easily track and monitor care delivery across the hospitals and clinics in our network. It also will help us to further standardize clinical competencies so that nurses are able to migrate between our various facilities when needed.”

Observation Checklist tools can be used across many industries when task performance must be observed and documented on the fly and in the field. This is especially valuable for healthcare organizations, which are required to observe clinical skills as nurses are providing care. In a manufacturing setting, it can help to ensure compliance with critical safety procedures. Educators can use Observation Checklist to evaluate teacher performance in the classroom. And retailers and call centers can use the feature set for ensuring superior customer service.

“CedarCrestone research shows that companies that automate performance management processes can reduce operational costs by 20 percent,” said Charles Coy, Director of Product Marketing for Cornerstone OnDemand. “Cornerstone is now among the only talent management software solutions to automate the performance and competency observation process, helping users to reduce tracking and reporting errors and ensure compliance. When integrated with our learning platform, users also can assign training to address skill gaps where additional support is needed.”

Recognizing that one size does not fit all, Observation Checklist is flexible to match the specific workflows and regulatory necessities of organizations across multiple industries. Organizations using Observation Checklist will have the ability to:

  • Ensure that regulatory reporting is accurate and timely.

  • Use pre-integrated competency models specific to certain industries.

  • Specifically define observation ratings and methods.

  • Identify gaps and areas in which additional training and support is needed.

  • Run reports on-demand for access to completion data, upcoming deadlines, specific competency achievement by roles or units, and much more.

For more information about Cornerstone OnDemand, visit To read Cornerstone OnDemand’s talent management blog, visit To follow Cornerstone OnDemand on Twitter, visit

About Cornerstone

Cornerstone was founded with a passion for empowering people through learning and a conviction that people should be your organisation’s greatest competitive advantage.

Cornerstone is a global human capital management leader with a core belief that companies thrive when they help their employees to realize their potential. Putting this belief into practice, Cornerstone offers solutions to help companies strategically manage and continuously develop their talent throughout the entire employee lifecycle.

Featuring comprehensive recruiting, personalised learning, development-driven performance management, and holistic HR planning, Cornerstone’s human capital management platform is successfully used by more than 3,500 global clients of all sizes, spanning more than 42 million users across 192 countries and 43 languages.

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