Next Steps

Cornerstone for Retail Distribution & Travel HR Management

The retail and travel industries are constantly adjusting to market trends. HR Executives face difficult tasks such as maintaining brand consistency, developing new strategies to increase sales, while retaining consumer base. Managing your talent becomes a valuable asset. Training your sales associates to be successful begins with the right strategic training tools and smart human resources performance management.

Cornerstone’s comprehensive learning and talent management solution can help you successfully measure and manage multiple objectives to ensure that customer experience, brand, and employee knowledge remain consistent across all storefronts. With Cornerstone, you can drive business objectives and brand consistency across all business units and storefronts while allowing unique business processes, training, or workflows.

With Cornerstone OnDemand you can:

Rapidly roll out new products across all storefronts
Deliver product training to all sales associates from a single, unified platform at a fraction of the cost of conventional training
Tie your training initiatives to sales associates' performance and sales and measure resulting improvement
Align all storefronts' goals with corporate objectives to unify efforts and maintain brand consistency
Build out social networks and communities of practice.

Katie Stangel, Training Manager, True Value Company talks about how Cornerstone helps create a consistent customer experience thru training store managers.

Observation Checklist

Observe and Measure Competencies and Performance in Real Time, On the Job

For retail and travel organisations, there are instances when fulfillment of required competencies - like quality of customer interaction - cannot be measured on a typical rating scale or as part of an annual review. Use Cornerstone’s innovative Observation Checklist feature to systematically assess and monitor employee skills and performance in the field, while employees are doing their jobs.

Cornerstone’s Observation Checklist lets you assign validators or verifiers to assess competence or successful completion of tasks as employees are at work in the field.

Give your verifiers, validators or preceptors easy access to observation checklists and replace inefficient, paper-based processes
Ensure that regulatory reporting is accurate and timely
Use pre-integrated competency models specific to certain industries
Specifically define observation ratings and methods