Next Steps

Cornerstone for Financial & Insurance Services

The financial services industry changes every minute. Companies are racing to stay on stop by expanding product portfolios, expanding geographically, and bending backwards for their customers to achieve high levels of customer satisfaction. Growing your company is a team effort and your workforce is the key player.

Faced with rapidly shifting market conditions, talent can become a competitive advantage. Nimble organisations keep leadership pipelines stocked with the right people to maintain business continuity in uncertain times. Strategic talent management calls for organisations to maintain the right skills and talent to execute on corporate strategy -- never more important than when businesses are trying to do more with less.

The world’s leading companies in the financial services industry have turned to Cornerstone OnDemand to develop, align and measure their employees:

Reduce cost and increase effectiveness of your agents, brokers, claims representatives, customer service call centers, and in-branch personnel
Tie training programs to performance management so the right skills are built at the right time
Increased visibility, easy administration, and automatic e-mail reminders help achieve a high rate of compliance
Choose from over 10,000 pre-integrated e-learning titles that are available for immediate use
Create a fully aligned organisation with measurable results
Foster informal learning, mentoring, and performance support with corporate social networking communities

“Talent management software is like a hotel. When you first walk in, the lobby may be really grand, but when you get to your room, it’s a disappointment. The great thing with Cornerstone is that when you get to you room, it is still just as grand as the lobby.”

Justin Dunn, Head of Group Learning and Development, RSA

Observation Checklist

Observe and Measure Competencies and Performance in Real Time, On the Job

In the financial industry, there are instances when fulfillment of required competencies - like service delivery - cannot be measured on a typical rating scale or as part of an annual review. Use Cornerstone’s innovative Observation Checklist feature to systematically assess and monitor employee skills and performance in the field, while employees are doing their jobs.

Cornerstone’s Observation Checklist lets you assign validators or verifiers to assess competence or successful completion of tasks as employees are at work in the field. For example, check off observed clinical skills as nurses are providing care. Or ensure compliance with critical safety procedures as your employees operate on the job in a manufacturing setting.

Give your verifiers, validators or preceptors easy access to observation checklists and replace inefficient, paper-based processes
Ensure that regulatory reporting is accurate and timely
Use pre-integrated competency models specific to certain industries
Specifically define observation ratings and methods