The Empowered Workforce: Crucial to Success in the New Economy

October 2010

Execution is not enough – employees also need to be empowered. Why? Because an empowered workforce means more engagement, higher customer satisfaction, increased business productivity and performance and better business intelligence.  Featuring a case study on Kelly Services, the global workforce management firm, this paper explores the notion of empowerment – what it means for the employee, why it matters for the bottom line, and how organisations can leverage their learning and talent management strategies to foster an empowered organisation.